PRODUCT Q&A
My baby has eczema can I use your products on them?
Yes. Our products are great to help soothe inflamed and irritated skin. They contain many soothing natural ingredients to help with this condition. Shea butter and Aloe Vera are particularly good and the English Lavender and English Chamomile oils have known calming properties. As ever if you are in any doubt or if the condition worsens then immediately seek medical advice.
My baby has dermatitis can I use the products on them?
Yes. As with eczema, our products are great to help soothe inflamed and irritated skin. They contain many soothing natural ingredients to help with this condition. Shea butter and Aloe Vera are particularly good and the English Lavender and English Chamomile oil have known calming properties. As ever if you are in any doubt or if the condition worsens then immediately seek medical advice.
Are your products cruelty free?
Absolutely. We firmly believe in cruelty free products and ensure all our ingredients are not tested on animals. The bees wax in our nappy balm is sourced from ethical bee keepers in the UK. We ensure that it is not from commercial bee keepers where bee welfare isn’t the priority. Our team is passionate about animal rights and this integral to our brand and everything we do.
Are your bottles recyclable?
Our aluminium bottles are 100% recyclable and the pumps are reusable, to avoid waste you select at checkout if you require a pump or screw lid. If you buy with a screw lid its cheaper and you just swap out the pump when your previous product is empty.
Are your products vegan?
Our products are vegan except the nappy balm which contains bee ethically sourced beeswax.
How long do the products last for?
We recommend that you use any products containing essential oils within 3 months of opening. They will last much longer but essential oils are volatile and in time the aroma will diminish. Unscented organic baby massage oil has a shelf life of more than 12 months - This includes both full size and class sized bottles.
Are your products organic?
Our products have a high level of organic ingredients, typically over 70% organic. We haven’t certified our products although they do pass the Soil Association requirements for this.
Are your products ethically sourced?
The welfare of our suppliers is paramount. We pay them a fair price to ensure that we support them economically. This often makes them a little more expensive but we believe that they are our partners and should be respected. The quality of our brand is dependent on great, ethical suppliers and we in turn support them by ensuring that they can survive. Many of our ingredients sourced overseas come from collectives which are usually run by women. Supporting women’s rights and helping their economic freedom is one of our core values.
What makes Tiddley Pom products different?
Tiddley Pom is the first dedicated baby spa brand, harnessing the ethos and healing properties of spa products. It is a combination of the unique experience and expertise of our founder Emma Nash who has in depth knowledge of natural ingredients and baby development. A trained aromatherapist and massage therapist, she has over 25 years experience in formulating and supplying safe, natural products. Her previous career at The Children’s Trust supporting children with profound and multiple disabilities showed the power of multisensory stimulation on the wellbeing of the children. All our products are tested and approved for use on babies and contain only the very best natural ingredients.
TERMS AND CONDITIONS Q&A
How much does delivery cost?
At the moment our prices include delivery
Can you send products to the parent rather than me?
Yes indeed - When you are checking out, just add their details to the delivery address
What do I do if the product is damaged on receipt?
Email trade@tiddley-pom.com and we will resolve this for you.
AFFILIATE/PARTNER Q&A
How do I earn commission?
We have an affiliate app and your sales are all registered to your login, on the 1st of each month we will make payment to your chosen electronic payment method
How will I be paid my commission?
When you sign up you register a digital account to receive the payment (Usually your PayPal) Payment is made directly to this method.
Is the sign up fee an annual charge?
No - You can buy additional samples, catalogues and testers as a when you need to.
Do I have to make a minimum amount of sales?
No - Some people are natural sales people, others find it really challenging to sell. Therefore its not fair for us to apply pressure. We provide you with lots of marketing material and offers to share but its at your pace.
Is this MLM Marketing?
Not at all - Its you and us in partnership.
Do you have samples I can give to my parents?
Yes - We are happy to send out 10 samples to you on sign up or inital enquiry but some teachers love to send them out to parents - Therefore we have made the sachets available in quantity of 100 for £15 for you to use as you wish.
Can I test the products myself before committing?
Sure email us trade@tiddley-pom.com and we will pop some in the post to you.
I no longer want my order, can I cancel and get a refund?
Please notify us asap if you wish to cancel your order. We will try and stop it being dispatched but cannot guarantee this. You can return the unopened items to us by using the return label and we will send a refund within 7 days of the receipt of the goods.
The Business in a Bag membership would not currently work for me, can I just buy oils for my class instead?
Yes of course, you can purchase 50ml bottles of class oils in bulk from our website. Contact trade@tiddley-pom.com for the password to access our Bulk Oil Shop.
